HSN.com is not an exclusive cosmetics store but rather an online retail store handling a wide variety of merchandise, including cosmetics. According to their website, they are a “$3 billion interactive multi-channel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone Brands” shipping 50 million products annually with a quarter million unique users a day. Specifically in cosmetics, they handle products from around 100 companies.
Product Feedback & Overview
Actual Customer Feedback:
“HSN is a wonderful site. It is easy to navigate and I visit the site daily to look at various merchandise that is on sale. The customer service is also excellent. If I ever have a question they are always very helpful in solving any situation.” – Customer review on bizrate.com Overall rating by bizrate customers is 4. More problems with orders are listed with them than other companies.
“I have purchased many products from hsn. Some items I am satisfied with, other things I returned. I had no problem as long as you follow the return policy. The site does refund your money. The average delivery time is 7-10 days and if longer it will post to your account. Shipping charges vary/sometimes they offer free shipping. I only had 1 bad experience with my order processing. I emailed them and they fixed it immediately. E-mail response is within 48 hours and fixed in 5 days.” – Customer review from epinions.com. Overall, epinions.com review rate was 4 out of 5.
“While I am happy with the actual item that I purchased from HSN, I am very dissatisfied with the shipping time. The item I order weighed less and cost less than other items I have ordered from other merchants, yet the S&H; charges were more expensive and took more than twice as long to get to me. It DID take a full 10 days for me to receive my order.” – Customer review from resellerratings.com Resellerratings.com rating of hsn.com in last 6 months is 6.6/10
The HSN website is attractive and extremely easy to navigate. A wide variety of search options are available, so that the sheer number of products is not burdensome. In addition, selected items include free shipping as an incentive to buy.
Product Details
Company Info:
HSN.com is a top quality company handling quality items, including cosmetics. They are not as extensive in the skin care product category because this is not a specialty company. The general opinion from customers is that you may have a problem with shipping service.
Price:
Free shipping is offered on select HSN products.
Return Policy:
HSN offers a competitive 30-day satisfaction guarantee.